Refund and Returns Policy

Damages and Issues

If your item arrives damaged, please email us immediately at info@teslye.com with a clear pictures of the damage and give us 6 business days to file a claim with the carrier. Once approved, we will send you a brand new replacement. Your 100% satisfaction is important to us.

If your item arrives defective and you would like to request a refund or replacement, simply send an email to info@teslye.com within 7 days of delivery. We will issue your request as soon as we receive your email.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging.

Return Qualification Requirements:

• Orders exceed 1 months do not accept return or exchange of goods;
• Orders only accept return or exchange of goods within 30 days;
• The product was found intact and in compliance with the original purchase conditions;
• No return or exchange on customized products (eg., Yoke Steering Wheel).

To be eligible for return, your goods must be unused and in the same condition as the goods you received. Your goods must use the original packaging. Your goods need a receipt or proof of purchase.

Refund instructions:

You will be responsible for paying the freight of the returned goods, as well as the possible customs duties and other expenses. Freight is non refundable. If you receive a refund, the return freight will be deducted from your refund.

If the product is shipped via free shipping, a 15% restocking fee would be charged to cover our expense in shipping cost. For non-free shipping items, 10% restocking fee will be charged. For unshipped items, 5% card processing fee will also be applied.

Before you begin your return, you will need to contact us at info@teslazy.com. We will get back to you within 48 hours. If your return is accepted, we will send you instructions on how and where to send your package. Once you have sent the product,please update the tracking number to us and we will follow up the logistics. If the product received meets the above return condition, we will refund you within 48 hours via the original payment method. You will be responsible for any shipping costs associated with the return. Items returned without a prior request will not be accepted.

If you have any return questions, you can always contact us at info@teslye.com

Non-Returnable Items

Certain types of items cannot be returned, such as custom products (e.g. special orders or personalized items) & Gift Cards. If you have questions or concerns about your specific item, please contact us.

Exchanges

If you need to exchange for another product, you must return your item and then purchase the product you need. Don’t worry, once the return has been accepted, we will refund your purchase amount.

Refunds

Once we have received and inspected your return, we will notify you within 48 hours and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed.

Returns are only available for items with retail price above $100. Any items that were purchased for less than $100 are final sale. Still in its original packaging, and retain all certificates, guarantees, authenticity cards, original invoices, and gifts.

Please note that some items cannot be returned due to their product nature. we may decide to return or exchange excluded items, for example if you receive damaged items. If this happens, contact after-sales customer service immediately.

Please contact us for instructions regarding the returns process.

Delivery Time

Delivery time depends on destination and other factors. As the buyer, you should be aware of possible delays from customs inspection, public holidays, and bad weather.

Buyer’s Responsibility

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We will try our best to reduce the risk of customs duties. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Note

• 1.If you encounter payment problems during the purchase process, please contact us and we will do our best to help you solve the problem. Thank you!
• 2.The pictures and videos on this page are for demonstration purposes only. Please refer to the actual product.
• 3.Please provide your full name and make sure your address is correct before you pay.

Thank you for your business! Customer satisfaction is our first priority! Should you have any questions or need any assistance, don’t hesitate to contact us . We will be more than happy to answer any questions you might have.